Frequently Asked Questions
Have questions? We've got answers! In our FAQ you'll find answers to frequently asked questions about our parking services. Whether you're looking for information about pre-booking a parking spot, parking subscriptions, or something else, here you'll find everything you need for a smooth parking experience.
- Can I get a refund if I didn’t use my reservation?
No, refunds are not available for unused reservations.
Read more: Can I get a refund if I didn’t use my reservation?
- Can I leave my car keys in the deposit at the car park?
No. Interparking car parks do not offer a key deposit service. Therefore, you must take your vehicle keys with you after parking.
Read more: Can I leave my car keys in the deposit at the car park?
- Can I reserve a disabled parking space?
No, reservations for disabled spaces are not possible. However, such spaces are usually available on-site.
- Can I sign a subscription contract at the parking office?
No, subscriptions are only available online via the dedicated form.
Read more: Can I sign a subscription contract at the parking office?
- Can I suspend my subscription temporarily?
No, suspensions are not possible.
- Can I use the parking without a reservation?
Yes, you can use the parking without a reservation – provided there are available spaces. However, we recommend booking in advance, especially at airport car parks, to guarantee a spot and often get a better price.
- Can I use the Pcard app or a Pcard at the Interparking Krakow Airport Balice car parks?
Yes. Both the Pcard app and the physical Pcard can be used at Interparking Balice and at Interparking KRK. However, entry using the app or card is subject to parking space availability and does not guarantee a parking space. A parking space is guaranteed only through an online reservation made and paid for before arrival. If you want to be certain of parking on your selected dates, we recommend making an online reservation in advance.
Read more: Can I use the Pcard app or a Pcard at the Interparking Krakow Airport Balice car parks?
- Can vehicles with LPG installations park?
Check the parking description for any restrictions regarding LPG vehicles.
- Do I have to pay for parking while charging my vehicle?
Yes, parking is also charged in this case according to the applicable price list. Vehicle charging is handled via the EloCity app, available for download in the App Store or Google Play. Complaints, payments, billing, invoices, and overall service are managed by EloCity. All technical information is available at EloCity’s phone number: +48 22 290 79 92 or via email: support@elo.city
Read more: Do I have to pay for parking while charging my vehicle?
- Does a reservation guarantee a dedicated spot?
Reservations guarantee availability but not a specific spot. You may park in any available space.
