Question 1

Are electric vehicle charging stations available?

Accepted Answer

Not all car parks have them. Check the parking description for availability.

Question 2

Are the car parks guarded?

Accepted Answer

No, our car parks are not guarded but are equipped with monitoring systems.

Question 3

Are the car parks monitored?

Accepted Answer

Yes, most of our car parks are under video surveillance. Check the specific parking page for details.

Question 4

Can I cancel my reservation?

Accepted Answer

Yes, cancellations are allowed before the reservation period starts. Use the “Manage Reservation” link in your confirmation email. A cancellation fee applies: PLN 5 for city car parks and PLN 10 for airport car parks.

Question 5

Can I change my reservation?

Accepted Answer

Yes, you can modify your reservation using the “Manage Reservation” link in your confirmation email. Changes are only possible before the reservation period begins.

Question 6

Can I enter and exit the parking multiple times during my reservation?

Accepted Answer

This depends on the product and parking type. Details are available during booking and in your confirmation.

Question 7

Can I get a refund if I didn’t use my reservation?

Accepted Answer

No, refunds are not available for unused reservations.

Question 8

Can I reserve a disabled parking space?

Accepted Answer

No, reservations for disabled spaces are not possible. However, such spaces are usually available on-site.

Question 9

Can I sign a subscription contract at the parking office?

Accepted Answer

No, subscriptions are only available online via the dedicated form.

Question 10

Can I suspend my subscription temporarily?

Accepted Answer

No, suspensions are not possible.

Question 11

Can I use the parking without a reservation?

Accepted Answer

Yes, you can use the parking without a reservation – provided there are available spaces. However, we recommend booking in advance, especially at airport car parks, to guarantee a spot and often get a better price.

Question 12

Can vehicles with LPG installations park?

Accepted Answer

Check the parking description for any restrictions regarding LPG vehicles.

Question 13

Do I have to pay for parking while charging my vehicle?

Accepted Answer

Yes, parking is also charged in this case according to the applicable price list. Vehicle charging is handled via the EloCity app, available for download in the App Store or Google Play. Complaints, payments, billing, invoices, and overall service are managed by EloCity. All technical information is available at EloCity’s phone number: +48 22 290 79 92 or via email: support@elo.city

Question 14

Does a reservation guarantee a dedicated spot?

Accepted Answer

Reservations guarantee availability but not a specific spot. You may park in any available space.

Question 15

Does the card work at all Interparking locations?

Accepted Answer

No, check www.pcard.pl for supported locations.

Question 16

Does the Pcard app work at all Interparking car parks?

Accepted Answer

No, the Pcard app does not work at all car parks. You can check this in the app by selecting the appropriate filter.

Question 17

How can I contact Interparking?

Accepted Answer

Call our Customer Service at 783 008 008 or email bok@interparking.com. We’re available Monday to Friday, 8:30–16:30. In case of any issues at the parking, assistance is available 24/7 – simply use the help button located on the devices.

Question 18

How can I make a reservation in the Pcard app?

Accepted Answer

The Pcard app does not offer parking space reservation. To use parking with your Pcard app, you enter by scanning the QR code from the app (or automatically if the system recognizes your license plate). Exit works the same way. After parking time, payment will be automatically charged to the card linked to the app, with the discount applicable at the given parking lot.

Question 19

How can I use the Pcard discount when making an online booking?

Accepted Answer

The Pcard discount is calculated based on standard prices and does not apply to online bookings. Online bookings follow a separate pricing structure, therefore the Pcard discount cannot be used in this case.

Question 20

How do I cancel or change my subscription?

Accepted Answer

Use the subscription change/cancellation form on our website or email: abonamenty@interparking.com. The notice period starts on  the first day of the month following the cancellation request and lasts until the end of that month.

Question 21

How do I file a complaint?

Accepted Answer

Use the contact form on our website or email bok@interparking.com.

Question 22

How do I get a Pcard+?

Accepted Answer

Visit www.pcard.pl to order your card.

Question 23

How do I get a receipt?

Accepted Answer

Receipts are available only during payment at the automatic payment machine. Select the appropriate option when paying.

Question 24

How do I get a subscription?

Accepted Answer

Choose your preferred car park and fill out the subscription form online. Note: subscriptions are not available at all locations

Question 25

How do I get an invoice for an online booking?

Accepted Answer

To receive an invoice, please select the “I want an invoice” option during the online booking process and provide the required billing details. If this option is not being selected, an e-receipt will be automatically issued for the reservation. The issuance of an e-receipt makes it impossible to issue a company invoice at a later stage. Invoices for companies will be issued via KSeF, while invoices for individuals will be sent in PDF format to the email address provided in the order.

Question 26

How do I get an invoice for parking?

Accepted Answer

To receive an invoice, it is necessary to have a receipt. Please send a scan of the receipt to bok@interparking.com, including the details for the invoice. Invoices for companies will be issued via KSeF, while invoices for individuals will be sent in PDF format to the email address provided in the order.

Question 27

How do I get an invoice for the Pcard app?

Accepted Answer

Invoices are issued based on the data entered in the Pcard app. Business details are not accepted. Email bok@interparking.com to request an invoice.

Question 28

How do I pay for parking?

Accepted Answer

You can pay at automatic payment machines using cash or card. Check the parking description for other payment options.

Question 29

How do I pay for the subscription?

Accepted Answer

You’ll receive a monthly invoice via email. Payments must be made via bank transfer to the account listed on the invoice.

Question 30

How do I pay for using the Pcard+?

Accepted Answer

At the end of each month, you’ll receive an invoice for all parking sessions via email. For parking outside Poland, the invoice will be issued by our local partner.

Question 31

I don’t see the QR code in my reservation confirmation.

Accepted Answer

The QR code is embedded as an image. Ensure your device allows image display. If it’s still missing, contact us at 783 008 008 or bok@interparking.com.

Question 32

I lost my ticket – what now?

Accepted Answer

If the machine doesn’t offer a “lost ticket” option, press the help button. Staff will assist you. A fee will apply according to the parking price list.

Question 33

I will arrive in a different car than the one specified in the reservation. What should I do?

Accepted Answer

You can change the license plate number using the 'Manage Reservation' link available in the confirmation email.If you don’t manage to update the information in time – no worries. The QR code will still allow entry to the parking, even if the license plate number is different from the one originally provided.

Question 34

I've exceeded the parking time specified in my reservation. What next?

Accepted Answer

Overtime payment methods vary by property. Details can be found in your booking confirmation.

Question 35

Is on-site assistance available?

Accepted Answer

You can contact support 24/7 using the help button located on parking devices. Some car parks also have offices with staff available on-site.

Question 36

Is parking free for disabled persons?

Accepted Answer

Designated spaces are available but are subject to standard parking fees.

Question 37

Is the Pcard+ free?

Accepted Answer

Yes, the first Pcard+ is free. A refundable deposit of PLN 10 is required for identity verification.

Question 38

My subscription card is lost or damaged. What should I do?

Accepted Answer

Report it to abonamenty@interparking.com. A replacement fee will apply according to your agreement.

Question 39

What are the benefits of the Pcard+?

Accepted Answer

The Pcard+ offers a number of benefits for users of Interparking parking lots. Primarily, it allows you to take advantage of preferential rates – discounts of up to 30%. It allows you to enter and exit parking lots without collecting a ticket, avoiding queues at payment machines. Additionally, after linking the card to the vehicle's license plate number, the system automatically recognizes the license plate and opens the barrier, making parking even faster and more convenient.

Question 40

What are the opening hours of the car parks?

Accepted Answer

Most of our car parks are open 24/7. To check the operating hours of a specific car park, please refer to its description on our website.

Question 41

What happens if I arrive earlier or later than my reservation time?

Accepted Answer

City car parks allow a 30-minute early entry tolerance, while airport car parks allow up to 6 hours. You can also enter at any time during your reservation period.

Question 42

What is the duration of a subscription contract?

Accepted Answer

Subscriptions are indefinite with a one-month notice period.

Question 43

What should I do if I have trouble paying at the automatic payment machine?

Accepted Answer

Press the help button and contact our staff.

Question 44

Where can I find more information about a specific car park?

Accepted Answer

Detailed information is available by selecting the specific car park on our website.

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