Frequently Asked Questions
Have questions? We've got answers! In our FAQ you'll find answers to frequently asked questions about our parking services. Whether you're looking for information about pre-booking a parking spot, parking subscriptions, or something else, here you'll find everything you need for a smooth parking experience.
- Are electric vehicle charging stations available?Not all car parks have them. Check the parking description for availability.
- Are the car parks guarded?No, our car parks are not guarded but are equipped with monitoring systems.
- Are the car parks monitored?Yes, most of our car parks are under video surveillance. Check the specific parking page for details.
- Can I cancel my reservation?Yes, cancellations are allowed before the reservation period starts. Use the “Manage Reservation” link in your confirmation email. A cancellation fee applies: PLN 5 for city car parks and PLN 10 for airport car parks.
- Can I change my reservation?Yes, you can modify your reservation using the “Manage Reservation” link in your confirmation email. Changes are only possible before the reservation period begins.
- Can I enter and exit the parking multiple times during my reservation?This depends on the product and parking type. Details are available during booking and in your confirmation.
- Can I get a refund if I didn’t use my reservation?No, refunds are not available for unused reservations.
- Can I reserve a disabled parking space?No, reservations for disabled spaces are not possible. However, such spaces are usually available on-site.
- Can I sign a subscription contract at the parking office?No, subscriptions are only available online via the dedicated form.
- Can I suspend my subscription temporarily?No, suspensions are not possible.
